Privacy Policy

1. Introduction

Axiomatic ("we," "our," or "us") is committed to protecting the privacy and security of personal data entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information from individuals who engage with our AI integration services and website. We operate in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and related regulations.

By using our services or providing us with personal information, you acknowledge that you have read and understood this Privacy Policy. If you have questions regarding our data handling practices, please contact us at [email protected].

2. Data Collection

We collect personal data through various channels when you interact with our services. The types of information collected include:

Information You Provide Directly:

When you submit inquiries through our contact forms, request consultations, or engage our services, we collect your name, email address, phone number, company name, and any other information you choose to provide in messages or during consultation sessions. For formal service engagements, we may collect additional business information necessary for project execution.

Automatically Collected Information:

Our website employs standard web technologies that automatically collect certain information when you visit. This includes your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses. We use cookies and similar technologies for this purpose, as detailed in our Cookie Policy.

Third-Party Sources:

In some cases, we may receive information about you from third-party sources such as business partners, referral sources, or public databases, particularly when verifying business information for service engagements.

3. Data Usage

We use collected personal data for the following purposes, based on legitimate business interests and contractual necessity:

Service Delivery:

To provide our AI integration consultation and implementation services, including project planning, technical development, documentation, training, and support activities. This constitutes the primary purpose for which we collect personal data from clients.

Communication:

To respond to inquiries, provide service updates, deliver project documentation, schedule meetings, and maintain necessary business correspondence throughout engagement lifecycles. We may also send relevant technical updates or service announcements related to ongoing or completed projects.

Improvement and Analytics:

To analyze website usage patterns, understand how visitors interact with our site, identify areas for improvement in our service offerings, and develop new capabilities that address client needs. Analytics help us optimize the user experience and service delivery processes.

Legal Compliance:

To fulfill legal obligations, respond to lawful requests from authorities, protect our rights and interests, enforce our terms and conditions, and comply with applicable regulations including tax requirements and business registration obligations.

4. Data Sharing and Disclosure

We do not sell personal data to third parties. However, we may share your information in the following circumstances:

Service Providers:

We engage trusted third-party service providers to assist with business operations, including cloud hosting services, email delivery systems, analytics platforms, and payment processors. These providers are contractually bound to protect your data and may only use it for the specific purposes we authorize.

Business Transfers:

In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of the business transaction. We will notify affected individuals and ensure the acquiring party maintains equivalent data protection standards.

Legal Requirements:

We may disclose personal data when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, prevent fraud, address security issues, or respond to lawful requests from public authorities.

5. Data Security

We implement technical and organizational security measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction:

All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols. Personal data stored in our systems is protected by encryption mechanisms appropriate to the sensitivity level of the information. We maintain access controls that limit data access to authorized personnel who require it for legitimate business purposes.

Our technical infrastructure undergoes regular security assessments, and we maintain procedures for promptly addressing identified vulnerabilities. While we employ reasonable security measures, no system can guarantee complete security. We encourage you to protect your account credentials and report any suspected security incidents to us immediately.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

Contact form submissions and initial inquiry information are retained for 12 months from the date of submission. For formal service engagements, client data is retained for the duration of the project plus six years after completion, in accordance with business record-keeping requirements and potential contractual obligations.

Website analytics data is aggregated and anonymized after 26 months. When personal data is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures. Backup copies may persist in our systems for up to 90 days following deletion.

7. Your Rights

Under the PDPA and applicable data protection laws, you have the following rights regarding your personal data:

Right to Access:

You may request confirmation of whether we hold personal data about you and obtain a copy of that data, subject to certain exceptions permitted by law.

Right to Correction:

You may request correction of inaccurate or incomplete personal data we hold about you. We will assess such requests and make corrections where appropriate.

Right to Withdraw Consent:

Where we process your data based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing conducted before withdrawal.

Right to Object:

You may object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days. Note that certain legal or contractual obligations may limit our ability to fulfill some requests.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze usage, and improve user experience. Cookies are small text files stored on your device that enable certain features and collect information about your browsing activities.

We use essential cookies necessary for website operation, analytics cookies to understand visitor behavior, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings or our cookie consent mechanism.

For detailed information about our cookie practices, please refer to our Cookie Policy page.

9. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

Links to external resources are provided for convenience and do not constitute endorsement of those sites or their operators.

10. Children's Privacy

Our services are directed to businesses and professional users. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have collected data from someone under 18, we will take steps to delete that information promptly.

If you believe we may have collected information from someone under 18, please contact us at [email protected].

11. International Data Transfers

While we primarily operate within Singapore, some of our service providers may process data in other jurisdictions. When personal data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to maintain data protection standards equivalent to Singapore's PDPA requirements.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, providing additional notice through our website or direct communication.

Continued use of our services following policy updates constitutes acceptance of the revised terms. We encourage you to review this policy periodically.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Axiomatic
1 Raffles Place, #44-01
One Raffles Place Tower 2
Singapore 048616

Email: [email protected]
Phone: +65 6247 8135
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM SGT

You also have the right to lodge a complaint with the Personal Data Protection Commission of Singapore if you believe we have not handled your personal data in accordance with the PDPA.