Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms have the meanings set forth below:

"Service" refers to the AI integration consultation and implementation services provided by Axiomatic, including Process Architecture Consultation, Automation Engineering Service, and Intelligent Systems Integration, as described on our website.

"User," "Client," "you," or "your" refers to any individual or organization that accesses our website or engages our services.

"We," "us," "our," or "Company" refers to Axiomatic, a business entity operating in Singapore.

"Agreement" refers to these Terms and Conditions along with any formal service agreements, statements of work, or engagement letters executed between parties.

"Deliverables" refers to documentation, code, configurations, training materials, and other work products specified in a service engagement.

2. Acceptance of Terms

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you should not use our website or services.

You must be at least 18 years of age and have the legal capacity to enter into binding agreements. If you are accessing our services on behalf of an organization, you represent that you have authority to bind that organization to these terms.

Formal service engagements are governed by both these general terms and specific engagement agreements that detail project scope, deliverables, timelines, and pricing.

3. Service Description

Axiomatic provides professional services related to AI integration in business processes. Our services include consultation, process analysis, workflow automation development, system integration, and implementation support as described in our service offerings.

Service availability is subject to our capacity and technical feasibility assessments. We reserve the right to decline engagements that fall outside our areas of expertise or technical capabilities.

While we maintain high standards for service delivery, actual outcomes depend on various factors including client cooperation, accuracy of provided information, existing system conditions, and organizational readiness for implementation.

4. User Responsibilities

Clients engaging our services agree to:

Provide accurate, complete, and timely information necessary for service delivery. This includes access to relevant systems, documentation of business processes, technical specifications of existing infrastructure, and availability of key personnel for consultation sessions.

Maintain appropriate security measures for any credentials, access tokens, or sensitive information shared during engagements. Clients remain responsible for protecting their internal systems and data.

Respond to queries, review deliverables, and provide feedback within timeframes specified in engagement agreements. Delays in client responses may affect project timelines.

Ensure that personnel participating in training sessions or collaborative work sessions have appropriate technical backgrounds and authority to make implementation decisions.

5. Intellectual Property Rights

Our Pre-Existing IP: Axiomatic retains all rights to our methodologies, frameworks, tools, templates, and general knowledge developed prior to or independent of client engagements. This includes our proprietary approaches to process analysis and implementation procedures.

Client-Specific Deliverables: Custom code, configurations, documentation, and other work products created specifically for a client engagement become the property of the client upon full payment. We provide source code with appropriate licensing that allows clients to modify and extend implementations.

License Grant: By engaging our services, clients grant us a limited license to access and use their systems and data solely for the purpose of delivering agreed services. This license terminates upon engagement completion.

Third-Party Components: Implementations may incorporate third-party software components or libraries. Clients receive appropriate licenses for these components as part of service delivery. We document all third-party dependencies in our technical documentation.

6. Payment Terms

Service fees are specified in engagement agreements or statements of work. Our standard service tiers have fixed pricing as published on our website. Custom engagements are priced based on scope assessment.

Payment terms are net 30 days from invoice date unless otherwise specified in engagement agreements. For projects exceeding two months duration, we may invoice in phases according to milestone completion.

All fees are quoted in Singapore Dollars (SGD) and exclude applicable taxes. Clients are responsible for any taxes, duties, or fees imposed by governmental authorities on service transactions.

Late payments may be subject to interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend service delivery for accounts with overdue balances exceeding 30 days.

7. Service-Specific Terms

Process Architecture Consultation: Deliverables include documentation and recommendations based on information provided during consultation sessions. Implementation of recommendations requires separate engagement. Recommendations represent our professional assessment but do not constitute guarantees of specific outcomes.

Automation Engineering Service: Implementation scope is defined in engagement agreements. Changes to scope may affect timeline and pricing. We provide testing and deployment support as specified. Post-implementation support period begins upon production deployment.

Intelligent Systems Integration: Multi-phase engagements with defined milestones. Quarterly review sessions during support period address optimization opportunities and operational adjustments. Governance framework documentation provides guidance but does not constitute legal advice regarding regulatory compliance.

8. Warranties and Disclaimers

We warrant that services will be performed in a professional manner consistent with industry standards. Deliverables will substantially conform to specifications outlined in engagement agreements.

EXCEPT AS EXPRESSLY PROVIDED IN ENGAGEMENT AGREEMENTS, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that implementations will be error-free, uninterrupted, or achieve specific business outcomes. Actual results depend on factors beyond our control including data quality, user adoption, and organizational processes.

Our services constitute technical implementation assistance and do not include legal, financial, or regulatory compliance advice. Clients should consult appropriate professionals regarding compliance with applicable laws and regulations.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM OR RELATED TO ANY SERVICE ENGAGEMENT SHALL NOT EXCEED THE FEES PAID BY CLIENT FOR THAT SPECIFIC ENGAGEMENT.

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The limitations in this section apply regardless of the legal theory underlying claims, whether contract, tort, strict liability, or otherwise. Some jurisdictions do not allow limitation of certain damages, so these limitations may not apply to the full extent in such jurisdictions.

10. Indemnification

Clients agree to indemnify, defend, and hold harmless Axiomatic and its directors, officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses arising from:

Client's violation of these Terms and Conditions, client's misuse of deliverables or implementations, claims that client-provided information infringes third-party intellectual property rights, or client's failure to comply with applicable laws and regulations in their use of implemented systems.

This indemnification obligation survives termination of service engagements.

11. Confidentiality

Both parties acknowledge that they may have access to confidential information during engagements. "Confidential Information" includes technical data, business information, pricing, strategies, and any information marked or identified as confidential.

Each party agrees to protect confidential information using reasonable care and not disclose it to third parties without prior written consent, except as required by law or court order.

Confidentiality obligations do not apply to information that is publicly available, already known to the receiving party, independently developed, or lawfully received from third parties. These obligations survive for three years following engagement termination.

12. Termination

Either party may terminate a service engagement by providing written notice as specified in the engagement agreement, typically 30 days. Termination does not relieve parties of obligations incurred prior to termination date.

We may immediately terminate services if clients breach material terms, fail to pay undisputed invoices within 60 days of due date, or engage in conduct that could damage our reputation or business interests.

Upon termination, clients pay for all services performed through termination date. We will provide work products completed to that point. Sections of these Terms and Conditions that by their nature should survive termination will continue in effect, including intellectual property provisions, confidentiality obligations, and limitation of liability.

13. Dispute Resolution

In the event of disputes arising from these Terms and Conditions or service engagements, parties agree to first attempt resolution through good faith negotiation. Either party may initiate this process by providing written notice describing the dispute.

If negotiation does not resolve the dispute within 30 days, parties may pursue mediation through a mutually agreed mediator in Singapore before initiating formal legal proceedings.

These Terms and Conditions are governed by the laws of Singapore. Any legal proceedings shall be brought exclusively in the courts of Singapore, and both parties consent to the jurisdiction of such courts.

14. General Provisions

Entire Agreement: These Terms and Conditions, together with any executed engagement agreements, constitute the entire agreement between parties regarding services and supersede all prior communications and proposals.

Severability: If any provision of these Terms is found invalid or unenforceable, that provision will be limited to the minimum extent necessary so that these Terms otherwise remain in full effect.

Waiver: Failure to enforce any provision does not constitute waiver of that provision. Waivers must be in writing to be effective.

Assignment: Clients may not assign or transfer their rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with business transfers or reorganizations.

Notices: All notices under these Terms must be in writing and delivered to the contact information provided in engagement agreements or on our website.

15. Changes to Terms

We may update these Terms and Conditions periodically to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this document.

Continued use of our services following term updates constitutes acceptance of revised terms. Active service engagements remain governed by the terms in effect when the engagement was initiated unless parties agree otherwise in writing.